Terms of Service

By accessing or using our software, services, or website (collectively, the “Services”), you agree to these Terms of Service (the “Terms”). If you do not agree to these Terms, do not use the Services. Please read them carefully.

1. Acceptance of Terms
By using RingTrio Services, you confirm that you have read, understood, and agree to these Terms.
If you are entering into this agreement on behalf of an organization, you represent and warrant that you are authorized to bind that organization.

2. Use of Services
Permitted Use
You may use RingTrio Services for lawful purposes only (including, but not limited to: the Federal Communications Commission (FCC) and Federal Trade Commission (FTC).
You agree to use the Services solely for their intended purposes, such as customer communication and business operations.
Prohibited Use
You may not:

Use the Services to violate any laws, including but not limited to TCPA, HIPAA, or other applicable regulations.
Use the Services for fraudulent, abusive, or unethical purposes, including spamming, harassment, or unauthorized access to customer data.
Interfere with the operation of our Services, such as through hacking, reverse engineering, or deploying malware.

3. HIPAA Compliance

RingTrio is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) when providing services to clients in the healthcare industry.

Responsibilities of RingTrio:
We will implement administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of Protected Health Information (PHI). We will sign a Business Associate Agreement (BAA) and Data Processing Agreement (DPA) with healthcare entities before handling any PHI. Access to PHI will be strictly controlled and monitored. RingTrio will not use PHI or other healthcare for marketing.
Responsibilities of Users
You are responsible for ensuring that your use of RingTrio complies with HIPAA requirements. Do not upload, store, or transmit PHI unless a BAA is in place. You must notify RingTrio immediately if you suspect a breach of PHI or other sensitive data.

4. Healthcare Data and Other Sensitive Entities
If you are in a regulated industry, such as healthcare, finance, or education, you must:

Comply with all applicable laws and regulations governing the use and storage of sensitive data.
Use RingTrio’s Services only in ways that align with your organization’s compliance obligations.
Inform RingTrio of specific regulatory needs before onboarding.
RingTrio will not be liable for non-compliance resulting from your misuse of the Services.

5. Data Security
RingTrio is committed to safeguarding your data.

Measures We Take:
Encryption of data at rest and in transit.
Multi-factor authentication for account access.
Routine vulnerability assessments and penetration testing.
Secure data storage in compliance with applicable regulations.

Your Responsibilities:

Protect your login credentials and notify us immediately if you suspect unauthorized access.
Regularly review and manage user permissions for your team.
Comply with any additional security guidelines provided by RingTrio.

6. User Accounts
You are responsible for maintaining access and the confidentiality of your account credentials.
You must provide accurate and up-to-date information when creating your account.
RingTrio reserves the right to suspend or terminate accounts for violations of these Terms, or at-will.

7. Intellectual Property
RingTrio retains all rights, title, and interest in the Services, including software, content, and proprietary technologies.
You may not copy, modify, distribute, or reverse-engineer any part of the Services.
Feedback provided to RingTrio may be used by us for improvement without compensation.

8. Third-Party Integrations
RingTrio integrates with third-party tools (e.g., CRMs, analytics platforms) at additional cost.
You are responsible for understanding and complying with the terms of service of third-party providers.
RingTrio is not liable for issues arising from the use of third-party services.

9. Fees and Payment
You agree to pay all fees associated with your use of the Services as outlined in your subscription plan and according to your contractual agreements.
Payments are due on the schedule specified in your agreement with RingTrio.
Late payments may result in service suspension or termination.

10. Service Availability

Uptime

RingTrio aims to provide 99.9% uptime. However, we do not guarantee uninterrupted service.
Scheduled maintenance and unforeseen outages may temporarily disrupt access to the Services.

Support

Technical support is available via [email protected]
RingTrio is not responsible for issues caused by user error or external factors beyond our control. 24/7 support is also provided while utilizing the ticketing process provided by your RingTrio Implementation Specialist.

11. Disclaimers and Limitations of Liability
No Warranty: RingTrio provides the Services “as is” and makes no guarantees regarding performance, suitability, or availability.
Limitation of Liability: To the fullest extent permitted by law, RingTrio’s liability for damages will not exceed the total fees paid by you in the six months preceding the claim.

No Indirect Damages:

RingTrio is not responsible for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.

12. Indemnification
You agree to indemnify, defend, and hold RingTrio harmless from any claims, damages, or expenses arising from:

Your misuse of the Services.
Your failure to comply with applicable laws or regulations.
Third-party claims related to your use of the Services.

13. Termination
RingTrio may terminate your account if you violate these Terms or fail to pay required fees. Upon termination, access to your account and data will be restricted.

14. Dispute Resolution

Arbitration

Any disputes arising from these Terms will be resolved through binding arbitration in San Diego, California, following the rules of the American Arbitration Association.

Governing Law

These Terms are governed by the laws of California, excluding conflict of law principles.

15. Changes to Terms
RingTrio reserves the right to update these Terms at any time.

Changes will be communicated via email or an in-platform notice.
Continued use of the Services after changes take effect constitutes your acceptance of the new Terms.

16. Contact Information
For questions or concerns, contact us at:
RingTrio, LLC
[email protected]